Terms and Conditions
The owner of the online shop www.artisanhoney.ee (hereinafter the Online Shop) is Artisan Honey OÜ (registry code 12416510, VAT number EE101660501), located at Helgi tee 2, Peetri, 75312, Harju county, Estonia.
Validity of the sales contract, product and price information
These terms and conditions apply to purchases made in the Online Shop.
The Online Shop artisanhoney.ee sells Estonian honey products and gift sets.
The prices of the products sold in the Online Shop are shown next to each product. All prices are in euros and include Estonian VAT. Please note that a delivery charge may be added to the price.
The delivery charge depends on the delivery method chosen. The delivery charge is shown to the buyer when the order is placed.
Information about a product is provided in the Online Shop directly next to the product.
Placing an order and payment
To order goods, add the desired products to the shopping cart. To complete the order, fill in the required fields with your personal data. We confirm that we keep your personal data secure.
After filling in your details, choose a suitable delivery method. The total amount payable is then displayed and can be paid using the payment methods offered at checkout.
Payments are processed by our payment service provider Montonio. The following payment methods are available: bank links to Estonian banks (Swedbank, SEB, Luminor, LHV, Coop Pank), card payment (credit or debit card) and MobilePay.
In addition, the order can also be paid for by manual bank transfer on the basis of an invoice. Please contact us at info@artisanhoney.ee to arrange this.
The contract enters into force once the amount payable has been received in the Online Shop’s bank account. We send a confirmation of the order by e-mail and also display a confirmation of acceptance of the order on the website.
If the ordered goods cannot be delivered because they are out of stock or for any other reason, we will inform the buyer at the earliest opportunity and refund the amount paid (including delivery costs) without delay, but no later than 14 days after sending the notice.
Delivery
Goods ordered from artisanhoney.ee are delivered within Estonia and to European Union countries. The countries we currently deliver to are shown when you place your order. We do not currently deliver outside the European Union.
Shipping costs are borne by the buyer and the relevant price information is shown next to the delivery method.
Within Estonia, shipments generally reach the destination chosen by the buyer within 1–3 working days from the entry into force of the sales contract. In exceptional cases where delivery takes longer, we contact the customer immediately.
Orders sent outside Estonia generally reach their destination within 3–10 working days, depending on the destination country and the delivery method chosen.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online shop within 14 days. The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of return, the ordered goods must not be opened, so as to exclude hygiene risks.
To return goods, please send a withdrawal notice to info@artisanhoney.ee no later than 14 days after receiving the goods.
The cost of returning the goods is borne by the buyer, unless the reason for the return is that the goods to be returned do not correspond to what was ordered (e.g. a wrong or defective product).
The buyer must return the goods within 14 days of sending the e-mail, or provide proof that the goods were handed over to a carrier within that period.
The Online Shop refunds all payments received from the buyer under the contract without delay upon receipt of the returned goods, but no later than 14 days after receiving the withdrawal notice.
The Online Shop may withhold the refund until it has received the item that is the subject of the contract, or until the buyer has provided proof that the item has been sent back, whichever occurs earlier.
Right to submit a complaint
The Online Shop is liable for the non-conformity of the goods sold to the buyer with the terms of the contract, or for a defect that already existed at the moment of handover and that becomes apparent within two years of the handover of the goods to the buyer. During the first six months after handover, it is presumed that the defect already existed at the time of handover. Rebutting that presumption is the obligation of the Online Shop.
On discovering a defect, the buyer has the right to contact the Online Shop within two months at the latest, by sending an e-mail to info@artisanhoney.ee or calling +372 56 359 556.
The Online Shop is not liable for defects that arise after the goods have been handed over to the buyer.
If goods purchased from the Online Shop have a defect for which the Online Shop is liable, the Online Shop repairs or replaces the defective goods. If the goods cannot be repaired or replaced, the Online Shop refunds to the buyer all payments made under the sales contract.
The Online Shop responds to a complaint submitted by a consumer in writing, or in a form that can be reproduced in writing, within 15 days.
Processing of personal data
The Online Shop processes your personal data in order to perform the sales contract and also on the basis of our legitimate interest. Please read our privacy policy.
Settlement of disputes
If the buyer has any complaints regarding the Online Shop, these must be sent by e-mail to info@artisanhoney.ee or reported by calling +372 56 359 556.
If the buyer and the Online Shop are unable to settle a dispute by agreement, the buyer may turn to the Consumer Disputes Committee (Tarbijavaidluste komisjon) of the Estonian Consumer Protection and Technical Regulatory Authority. The Consumer Disputes Committee is competent to resolve disputes arising from a contract concluded between the buyer and the Online Shop. Review of the buyer’s complaint by the committee is free of charge.